These terms apply to print, design, signage, installation and related work supplied by New City Printers.
These terms and conditions apply to all work carried out by New City Printers, including printing, design, artwork, signage, vehicle graphics, clothing, finishing, delivery, collection, installation and any related advice or project management.
By placing an order, approving a proof, making payment, booking an installation or asking us to proceed with work, you agree to these terms.
Quotes are based on the information supplied at the time. If the specification, quantity, artwork, materials, finish, site conditions, access or timescale changes, we may revise the quote.
Unless stated otherwise, quotes are valid for 30 days. Supplier or material price changes may also affect the final price before an order is confirmed.
We do not offer trade credit unless expressly agreed in writing.
Print orders must be paid for in full before production, collection, delivery or release. Digital designs, proofs and mock-ups may remain watermarked until paid in full. Final unwatermarked or editable files will not be released until the relevant invoice has been paid.
For signage, vehicle graphics and installation work, payment terms will be shown on the quotation or invoice. Unless otherwise agreed in writing, the balance must be paid before installation or immediately on completion.
If payment is not made when due, we may withhold goods or files, suspend further work, cancel remaining services, or remove/recover supplied goods where lawful, safe and practical. Reasonable recovery, aborted visit or debt recovery costs may also be charged.
Ownership of goods remains with New City Printers until payment has been received in full.
Where we supply a proof, mock-up, artwork preview or design layout, it is the customer’s responsibility to check it carefully before approving it.
Before approving, please check:
Approval may be given by email, message, signed proof, online approval, payment or another written confirmation that clearly tells us to proceed.
Once approved, the job is authorised for production. Errors or omissions that were visible in the approved proof are the customer’s responsibility. Any reprint, remake, redesign, refit or additional work required because an approved proof was not checked properly will be chargeable.
This does not apply where New City Printers introduces an error after approval or produces the job differently from the approved artwork.
Design and artwork work includes up to five minor amendments unless agreed otherwise in writing.
A minor amendment is a small change that does not substantially alter the design, structure, size, material, print method or overall scope of the job.
Corrections to clear mistakes made by New City Printers do not count towards the five included amendments.
Once the included amendments have been used, additional changes will be charged at our normal design/artwork rate or quoted separately.
Our usual turnaround for many standard print jobs is approximately 2–3 business days. This is an estimate, not a guaranteed deadline, unless we have confirmed a deadline in writing.
Turnaround begins once we have everything required to proceed, including final information, approved artwork, cleared payment and any necessary stock or materials.
Delays may occur because of suppliers, couriers, stock shortages, unavailable clothing sizes or colours, machine faults, power or internet issues, weather, access problems, customer changes, late approvals, staff illness or other matters outside our reasonable control.
If a specific deadline is essential, tell us before ordering. A deadline is only guaranteed where we expressly agree to it in writing.
All work is subject to stock and material availability. Clothing, merchandise, vinyl, boards, fixings, inks and other materials can become unavailable without notice.
If a requested brand, size, colour or material is unavailable, we may offer a suitable alternative. We will not knowingly substitute a materially different item without customer approval.
Customer-supplied artwork must be suitable for the intended production method unless we have been asked to prepare or rebuild it. Low-resolution images, missing fonts, incorrect sizing, unsuitable colour modes or other file problems may delay a job or require additional artwork charges.
Where customers supply their own clothing, products or materials for printing, applying vinyl or other work, this is done at the customer’s risk unless otherwise agreed. We cannot guarantee replacement of customer-supplied goods if they prove unsuitable for the requested process, except where damage is caused by our negligence.
The customer must have permission to use any logos, images, fonts, text, trademarks or other material they ask us to reproduce.
Unless agreed otherwise, payment for a finished design does not automatically include ownership or supply of working files, editable source files, layered files, templates, fonts, unused concepts or production methods.
We may refuse work that we reasonably believe is unlawful, infringes third-party rights, is defamatory, abusive, discriminatory or unsafe.
Colours shown on screens, phones, digital proofs or mock-ups are a guide only. Colour can vary between screens, print processes, materials and lighting conditions.
If exact colour matching is essential, this must be discussed before ordering. Physical samples, test prints or specialist colour matching may be chargeable.
Much of our print, design, signage, clothing and personalised work is made specifically to order. Once work has started, an order cannot usually be cancelled without charge.
If an order is cancelled after work has begun, the customer may remain responsible for design time, administration, ordered stock, materials, supplier charges, production time, delivery costs and installation preparation already incurred.
Nothing in these terms removes statutory consumer rights where goods are faulty, not as described or where rights cannot legally be excluded.
Delivery times are estimates unless expressly guaranteed in writing. We are not responsible for delays caused by couriers, postal services, incorrect delivery details, failed delivery attempts or events outside our reasonable control.
Please inspect goods on collection or delivery and report visible damage, shortages or obvious issues as soon as reasonably possible.
Completed work must be collected within a reasonable time. We reserve the right to charge storage fees or, after reasonable notice, dispose of goods that remain uncollected.
The customer is responsible for ensuring that all permissions, consents and approvals required for signage are in place. This can include planning permission, advertisement consent, listed building consent, landlord/freeholder consent, managing agent approval, highways consent, electrical approval and any other permission relevant to the site.
We can provide general advice and, where agreed in writing, can assist with or arrange applications. Unless we have expressly agreed to manage a permission process, responsibility for checking whether permission is required and obtaining it remains with the customer.
The customer must disclose known restrictions, previous refusals or enforcement action, conservation/listed building restrictions, lease conditions, shopfront controls, estate rules, neighbour complaints, landlord objections or council concerns before work begins.
We may delay, suspend, cancel or refuse manufacture or installation where required permissions appear to be missing, information has been withheld, or proceeding may create legal, safety, access or reputational problems. Costs already incurred may remain payable.
New City Printers is not responsible for fines, enforcement action, removal costs, disputes, delays or other losses caused by missing, refused, incorrect or undisclosed permissions, except where we expressly agreed to manage that permission process and the loss was caused by our negligence.
Site surveys are based on visible and accessible conditions. Hidden wiring, concealed services, unsuitable surfaces, rotten timber, loose brickwork, asbestos, structural defects or undisclosed restrictions may result in additional work or charges.
The customer must ensure the site is safe, accessible and ready at the agreed time, including access, keys, parking, permission, working space, suitable surfaces and an authorised person where required.
If we attend and cannot complete the work because of missing permissions, lack of access, unsafe conditions, customer delay, unsuitable surfaces, missing payment, neighbour/landlord objection or incorrect information supplied by the customer, the visit may be treated as an aborted installation and charged accordingly.
Where illuminated signage or electrical work is involved, the customer must ensure any existing supply is safe, suitable and accessible. Electrical work must be carried out by a suitably qualified person where required.
We are not responsible for existing wiring, electrical faults, unsuitable supplies, hidden defects or third-party electrical work unless we specifically agreed to inspect, replace or manage that work.
Outdoor signs, vinyl, graphics, boards, banners and fixings are affected by weather, sunlight, pollution, cleaning products, impact, vandalism, surface condition and normal wear.
Unless agreed otherwise, guarantees do not cover misuse, third-party damage, unsuitable surfaces, lack of maintenance, extreme weather, pressure washing, chemical cleaning or alterations carried out by others.
If there is a problem with an order, tell us as soon as possible and provide photographs or return the goods where reasonably requested.
Do not use, install, distribute, alter or dispose of goods where you are claiming a visible defect unless we have agreed this first, as doing so may prevent us from properly inspecting the issue.
Where we accept that goods are faulty or were not produced to the agreed specification, we may offer a repair, replacement, reprint, partial refund or another suitable remedy depending on the circumstances. Statutory rights are unaffected.
We may photograph or display completed work in our portfolio, website, social media or marketing unless the customer requests confidentiality in writing before the job starts.
We try to keep this website accurate and up to date, but prices, services, materials, offers and availability may change without notice. Website information is general guidance and does not form a binding quote unless confirmed by us in writing.
To the extent permitted by law, we are not responsible for indirect losses, loss of profit, loss of business, loss of opportunity, loss of goodwill, missed events, missed deadlines, fines, penalties or third-party claims unless caused by our negligence or where liability cannot legally be excluded.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be limited or excluded.
We use customer information to deal with enquiries, quotes, orders, artwork, production, delivery, installation, payment and customer service. Personal information will be handled in accordance with our privacy policy where applicable.
These terms are governed by the laws of England and Wales. Any dispute will be dealt with by the courts of England and Wales, unless consumer law requires otherwise.
