Terms & Conditions

Last updated: 29 June 2026

1. About these terms

These terms and conditions apply to all work carried out by New City Printers, including printing, design, artwork, signage, vehicle graphics, clothing, finishing, delivery, collection, installation and any related advice or project management.

By placing an order, approving a proof, making payment, booking an installation or asking us to proceed with work, you agree to these terms.

2. Quotes, estimates and order details

Quotes are based on the information supplied at the time of quoting. If the job changes, if important information is missing, or if the site, artwork, quantity, materials, finish, access or timescale is different from what was originally described, the quote may need to be revised.

Unless stated otherwise, quotes are estimates and are valid for 30 days. We reserve the right to update a quote if supplier costs, material costs, specifications or job requirements change.

3. Payment terms

New City Printers does not offer trade credit unless agreed separately in writing.

All print orders must be paid for in full before production, collection, delivery or release. We reserve the right to pause, withhold or cancel work where payment has not been received.

Digital design work, artwork files, proofs and mock-ups may be supplied with a watermark or other protection until payment has been received in full. Final, unwatermarked or editable files will only be supplied once the relevant invoice has been paid in full, unless agreed otherwise in writing.

For signage, vehicle graphics, installation work or fitting services, payment terms will be stated on the quotation or invoice. Unless agreed otherwise in writing, the balance must be paid before installation or immediately upon completion of installation.

Where payment is not made when due, we reserve the right to withhold handover, withhold final files, suspend further work, cancel remaining services, or remove/recover supplied goods where lawful, safe and practical to do so. The customer will remain responsible for all unpaid sums, together with any reasonable costs caused by non-payment, cancelled visits, recovery of goods or debt recovery.

Ownership of goods remains with New City Printers until payment has been received in full. Risk in the goods passes to the customer on collection, delivery or installation.

4. Proofs, artwork approval and customer checks

Where a proof, mock-up, artwork preview or design layout is supplied, it is the customer’s responsibility to check it carefully before approval.

The customer must check all details, including but not limited to spelling, grammar, punctuation, names, addresses, telephone numbers, email addresses, website addresses, social media handles, dates, times, prices, QR codes, layout, colours, sizes, quantities, materials, finishing, positioning and overall design.

Approval may be given by email, message, signed proof, online approval, payment, or any other written confirmation that clearly indicates the customer is happy for the work to proceed.

Once artwork has been approved, the job will be treated as authorised for production. New City Printers is not responsible for errors, omissions or changes requested after approval where those errors were present in the approved proof.

Any changes requested after approval may be treated as a new amendment and may incur additional charges. Changes after approval may also delay production, delivery, collection or installation. We cannot guarantee that changes requested after approval can be made before production begins.

Production times and deadlines are based on the point at which final artwork is approved and payment has been received, not the point at which the first enquiry was made.

5. Amendments, revisions and customer changes

Where design, artwork or layout work is included, the quoted price includes up to five minor amendments before additional charges apply, unless agreed otherwise in writing.

A minor amendment means a small change that does not substantially alter the design, layout, structure, size, quantity, material, print method or overall scope of the job. Examples may include a small text change, price change, contact detail change, minor image replacement or small layout adjustment.

Corrections to clear errors made by New City Printers will not count towards the included amendments. Obvious spelling or typing corrections made before approval will usually be corrected without charge. However, customer changes to supplied content, such as menu item changes, price changes, wording changes, product changes, new sections, removed sections, altered offers or revised information, may count as amendments.

Customers must provide amendments together wherever possible. Multiple separate messages, emails or calls containing individual changes may each be treated as separate amendment requests. For example, sending one menu price change at a time instead of supplying a complete checked list may use up the included amendments more quickly and may result in additional charges.

Once the included amendments have been used, further changes will be charged at our standard design or artwork rate, or quoted separately depending on the work required.

6. Turnaround times, rush orders and customer deadlines

Our usual turnaround for many standard print jobs is approximately 2–3 business days, but this is an estimate only and is not a guaranteed deadline unless we have confirmed this in writing.

Turnaround times begin only once all required information has been received, artwork is supplied or approved, payment has cleared, stock and materials are available, and any required proof has been approved by the customer. Delays in supplying artwork, approving proofs, making payment, confirming details, providing access, or responding to questions may delay the job.

We will always try to help where a customer has an urgent deadline, but urgent work is accepted at our discretion and may be subject to an additional rush charge. A customer’s late request, missed deadline, delayed approval or lack of preparation does not automatically make the job an emergency or place it ahead of other booked work.

We are not responsible for delays caused by matters outside our reasonable control. This includes, but is not limited to, supplier delays, courier delays, stock shortages, clothing sizes or colours being unavailable, machine faults, power or internet issues, weather conditions, installation access problems, unsuitable surfaces, staff illness, customer changes, late approvals, or delays caused by third parties.

If a specific deadline is essential, this must be made clear before ordering. We will only be responsible for meeting a deadline where that deadline has been expressly agreed by us in writing.

7. Stock, materials and substitutions

All work is subject to stock and material availability. For clothing, merchandise, signage materials, vinyl, boards, fixings, inks and other supplied goods, availability may change without notice.

Where a requested item, size, colour, brand or material is unavailable, discontinued or delayed, we may offer a suitable alternative. We will not substitute a materially different item without customer approval.

Any delay caused by unavailable stock, supplier issues or late delivery of materials is outside our reasonable control. If the customer requires a specific brand, colour, size, material or finish, this must be confirmed before ordering.

8. Customer-supplied artwork, files and items

Customer-supplied artwork must be supplied in a suitable format and at suitable quality for the required job. Low-resolution images, missing fonts, incorrect sizing, missing bleed, unsuitable colours, poor scans, compressed files or incomplete artwork may cause delays, additional charges or a lower-quality result.

If the customer supplies garments, panels, objects or other items for printing, engraving, vinyl application or decoration, these are supplied at the customer’s own risk unless agreed otherwise in writing. We will take reasonable care, but we are not responsible for replacing customer-supplied items where the material reacts poorly to heat, pressure, adhesive, ink, handling or production processes, unless the damage is caused by our negligence.

9. Design ownership, copyright and usage

The customer is responsible for ensuring they have permission to use any logos, images, photographs, fonts, text, artwork, branding or other materials supplied to us. The customer agrees to indemnify New City Printers against any claim, loss or cost arising from materials supplied without permission.

Payment for design work gives the customer the right to use the final approved design for the purpose agreed. It does not automatically include ownership of unused concepts, working files, editable source files, layered files, fonts, templates, processes or design methods unless agreed in writing.

We may refuse to print or produce work that we believe may be unlawful, infringe copyright, breach third-party rights, be defamatory, abusive, discriminatory, unsafe or otherwise inappropriate.

10. Colour, materials and finish

Colours shown on screens, phones, proofs or mock-ups are only a guide. Colours may vary between screen and print, between print processes, between materials, and under different lighting conditions.

Where colour matching is essential, this must be discussed before ordering. Additional colour matching, printed samples or test prints may be chargeable.

11. Custom goods, cancellations and refunds

Most print, design, signage, clothing and personalised work is custom-made to the customer’s requirements. Once work has started, orders cannot usually be cancelled without charge.

If a customer cancels an order after work has begun, they may remain responsible for costs already incurred, including design time, administration, materials, stock ordered, production time, supplier costs, delivery charges or installation preparation.

This does not affect the customer’s statutory rights where goods are faulty, not as described, or where rights cannot legally be excluded.

12. Delivery, collection and storage

Delivery times are estimates unless agreed otherwise in writing. We are not responsible for delays caused by couriers, postal services, incorrect delivery details, failed delivery attempts or events outside our reasonable control.

The customer should inspect goods on collection or delivery and tell us as soon as possible if there is any visible damage, shortage or obvious issue.

Completed work must be collected within a reasonable time. We reserve the right to charge storage fees or dispose of uncollected goods where they have not been collected after reasonable notice.

13. Signage permissions, planning and site approvals

The customer is responsible for ensuring that all required permissions, consents and approvals are in place before any signage is manufactured, supplied or installed. This includes, but is not limited to, planning permission, advertisement consent, listed building consent, landlord or freeholder consent, managing agent approval, highways consent, electrical approval and any other permission required for the proposed sign or installation site.

New City Printers may offer general advice or, where agreed in writing, assist with obtaining permissions or preparing applications. However, responsibility for confirming whether permission is required and for obtaining that permission remains with the customer unless we have expressly agreed otherwise in writing.

The customer must tell us before work begins if they do not have permission, are unsure whether permission is required, have already been refused permission, have received complaints or objections, are aware of neighbour, landlord, council or management company concerns, or if the site is subject to restrictions such as a listed building, conservation area, lease condition, shopfront control, estate rules or previous enforcement action.

We reserve the right to delay, suspend, cancel or refuse manufacture or installation if we believe the required permissions are not in place, if information has been withheld, or if proceeding may create legal, safety, access or reputational issues. Any costs already incurred, including design time, site visits, surveys, materials, manufacture, labour, access equipment, administration or aborted installation visits, may remain payable by the customer.

New City Printers is not responsible for losses, fines, enforcement action, removal costs, neighbour disputes, landlord disputes, delays or additional costs arising from missing, refused, incorrect or undisclosed permissions, unless we have expressly agreed in writing to manage that permission process and the loss is caused by our negligence.

14. Site surveys, installation and access

Site surveys are based on visible and accessible conditions at the time of the survey. We are not responsible for hidden wiring, concealed services, unsuitable surfaces, rotten timber, loose brickwork, unsafe structures, asbestos, landlord restrictions, access restrictions or other issues that were not visible or disclosed before quoting.

The customer must ensure that the installation site is safe, accessible and ready at the agreed time. This includes arranging access, keys, parking, permission, clear working space, suitable surfaces, safe electrical supply where required, and an authorised person on site where needed.

Installation may be delayed, suspended or cancelled where conditions are unsafe, unsuitable, inaccessible, affected by weather, blocked by other trades, or different from what was described. Additional charges may apply for extra labour, extra visits, waiting time, access equipment, parking, congestion charges, materials or changes to the agreed work.

If we attend an installation and cannot complete the work because of missing permissions, lack of access, unsafe conditions, customer delay, unsuitable surfaces, missing payment, neighbour or landlord objection, or incorrect information supplied by the customer, this may be treated as an aborted visit and may be chargeable.

15. Electrical and illuminated signage

Where illuminated signage or electrical work is involved, the customer must ensure that any existing electrical supply is safe, suitable and accessible. Electrical work must be carried out by a suitably qualified person where required.

We are not responsible for existing wiring, electrical faults, unsuitable supplies, hidden defects or third-party electrical work unless we have specifically agreed in writing to inspect, replace or manage that work.

16. Outdoor signs, maintenance and weathering

Outdoor signs, vinyl, graphics, boards, banners and fixings are affected by weather, sunlight, pollution, cleaning products, impact, vandalism, surface condition and general wear over time.

Any guarantee or expected lifespan will depend on the product, material, location and conditions. Unless agreed otherwise in writing, guarantees do not cover misuse, third-party damage, unsuitable surfaces, lack of maintenance, extreme weather, pressure washing, chemical cleaning, alteration by others or damage caused after installation.

17. Complaints, defects and reprints

If there is a problem with an order, the customer must tell us as soon as possible and provide photographs or return the goods where reasonably requested.

The customer should not use, install, distribute, alter or dispose of goods where they are claiming a visible defect, unless we have agreed this first. Using or altering goods may limit our ability to inspect the issue or offer a remedy.

Where we accept that goods are faulty or not produced to the agreed specification, we may offer a repair, replacement, reprint, partial refund or other suitable remedy depending on the circumstances. This does not affect statutory rights.

18. Portfolio and marketing use

We may photograph or display completed work for our portfolio, website, social media or marketing unless the customer requests confidentiality in writing before the job starts.

19. Website information

We try to keep information on this website accurate and up to date, but prices, services, materials, offers and availability may change without notice. Website information is general guidance only and does not form a binding quote unless confirmed by us in writing.

20. Liability

We are not responsible for indirect losses, loss of profit, loss of business, loss of opportunity, loss of goodwill, missed events, missed deadlines, fines, penalties or third-party claims unless caused by our negligence or unless liability cannot legally be excluded.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

21. Privacy

We will use customer information to handle enquiries, quotes, orders, artwork, production, delivery, installation, payment and customer service. Any personal information will be handled in line with our privacy policy where applicable.

22. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be dealt with by the courts of England and Wales, unless consumer law requires otherwise.